The highest quality of service from the Unity Travel Agency is confirmed amongst others by: quality certificate ISO 9001:2008, IATA accreditation (International Air Transport Association), licence from the Office of Physical Education and Tourism and a recommendation from the Westpomeranian Chamber of Tourism.

B.F.L. BALTIC FERRIES LINES LIMITED & EUROAFRICA SHIPPING LINES CYPRUS LIMITED

 

1. Field of application 

1.1. This information defines:

1.1.1. rules of making, changing and cancelling the booking of the sea carriage of passengers and their luggage;
1.1.2. rules of booking cabins on Ships;
1.1.3. rules of obtaining a Ticket.

1.2. This information includes information regarding checking in, embarkations and the contract of the sea carriage of passengers and their luggage, specified in the Conditions.

 

2. Definitions

The following terms, used in the Information, are hereby defined:

2.1. Information - current Information for Passengers;

2.2. Conditions - The General Conditions of Sea Carriage of Passengers and their Luggage;

2.3. The Carrier - according to circumstances: B.F.L. Baltic Ferries Lines Limited or Euroafrica Shipping Lines Cyprus Limited;

2.4. The Passenger - every person using the sea carriage of passengers and their luggage provided by the Carrier;

2.5. A Ticket - a document to a named person, being the proof of concluding a contract (Contract) of a sea carriage of passengers and their luggage (Carriage) between the Carrier and an individually specified Passenger;

2.6. A Voucher - a document to a named person, that confirms the making and payment for the booking of a specific Carriage, that can be exchanged for a Ticket;

2.7. An Open Voucher- a document to a named person, that confirms the making and payment for the booking of a Carriage not specified as regards to the date, that can be exchanged for a Ticket;

2.8. A Ship - every ship used now or in the future by the Carrier for Carriage;

2.9. Travel Agent - the travel agent Unity Travel, managed by Unity Line Sp. z o.o. or another travel agents authorised by the Carrier or an office of another agent of the Carrier, the list of which may be found on www.unityline.pl

 

3. Booking

3.1. The person who makes the booking of Carriage can process the booking in the following way:

3.1.1. by phone, through the Call Center (open Mo- Fri 08:00 - 20:00 and Sat 09:00 - 14:00);
3.1.2. by electronic mail, to the following e-mail address: promy@unityline.pl;
3.1.3. in Unity Travel offices;
3.1.4. through other Travel Agents specified on www.unityline.pl;
3.1.5. by the on-line booking system which is on the www.unityline.pl website;
3.1.6. at the ferry terminal in Świnoujście or Ystad.

3.2. The person who is making the booking must provide the Carrier with the names and surnames of Passengers and information regarding their age and gender.

3.3. The person who is making the booking can make the booking specified as regards to the Passengers, the route, the Ship, the dates and times of Carriage. The booking will be made after its confirmation..

3.4. The document that confirms the booking is a Booking Confirmation. A Voucher is issued after the booking has been paid.

3.5. A Booking Confirmation and a Voucher confirm the booking of the Carriage specified on them as regards to dates and times, the route, the Ship and the Passengers.

3.6. Any changes of the booking can be made 24 hours before the planned departure at the latest, and making any changes on a Sunday is excluded. Special offers may specify other dates of changing the booking.

3.7. A Booking may be changed in one of the following ways:
3.7.1. by phone, through the Call Center
3.7.2. by electronic mail, to the following e-mail address: promy@unityline.pl;
3.7.3. in Unity Travel offices;
3.7.4. through other Travel Agents specified on www.unityline.pl;
3.7.5. by the on-line booking system which is on the www.unityline.pl website;

3.8. Any change of a booking specified in a Voucher causes the correction of accrued payment for Carriage.

3.9. The person who is making the booking can make an "open" booking of Carriage that is unspecified as regards to the Ship or dates and times of Carriage. Such a booking is made after its confirmation. An "Open" booking can be made only when booking a two-way Carriage and regards only to the return Carriage.

3.10. A document that confirms an "open" booking is a Booking Confirmation. An "Open" Voucher is issued after paying for the "open" booking.

3.11. Passengers holding an open voucher, without a specified return date, are obliged to specify the return date in an authorised agent's office, through the Call Center or through electronic mail to: promy@unityline.pl no later than 24 working hours before the planned departure and the specifying of  unspecified data of Carriage on a Sunday is excluded. The Carrier does not guarantee the performing of the carriage on the date pointed out by the Passenger if they have no free places on that date.

3.12. An Open Voucher is valid within 180 days starting from the date it was issued unless a special offer on the basis of which it was issued says different. In cases of not using the Open Voucher when it is valid, neither the Passenger nor the person who had booked it can claim refunds or make other claims on the grounds of undue benefits or unfounded enrichment.

3.13. In cases of making a booking of a vehicle offer, the person who is making the booking is obliged to provide the personal data of all Passengers travelling in the vehicle no later than 24 working hours before departure under penalty of excluding the undeclared Passengers from the booked offer.

3.14. By purchase or reception of a Voucher, the Passenger confirms that they have reviewed  and accepted the Information.

3.15. By purchase of a Voucher, an Open Voucher included, the person making the booking confirms that they have reviewed  and accepted the Information.

3.16. The person who is making the booking, together with the passing on of  a Voucher, an Open Voucher included, guarantees that the Information is introduced to the Passenger and is responsible to the Carrier if, as a result of not introducing the Information to the Passenger the Carrier came to harm.

3.17. A Passenger can cancel a booking, receiving a full refund, no later than 24 hours before the planned departure of a Ship, except for Sundays, by making a proper statement at the authorised agent's office where the booking was made, or through the Call Center or through electronic mail to: promy@unityline.pl. A refund will be made at the authorised agent's office where the Voucher was issued or to a bank account, upon the presentation of a receipt. The Carrier will not make any refunds on a Ship.

3.18. In cases of cancellation of the return booking ahead of the time specified in point 3.17, the Carrier will keep 15% of the payment.

3.19. By the assent of the Carrier and only under extraordinary circumstances, a booking may be changed later than 24 hours before the planned departure of a Ship. In such a case the Carrier will not return to the Passenger the difference in price between the payment made and the value of the changed Carriage. If the value of the changed Carriage is higher than the payment made, the Passenger or the person who is making the booking will pay the difference between the payment already made and the value of the changed Carriage.

3.20. The Carrier does not issue copies of Vouchers or Open Vouchers and does not refund lost nor destroyed documents.

3.21. A Passenger is obliged to check the content of a Voucher or an Open Voucher. Any mistakes and irregularities ought to be reported to the person who issued it immediately, no later than 24 hours before the planned departure of a Ship. Otherwise it shall be accepted, that there were no mistakes and irregularities.

3.22. A Passenger, may not without the Carrier's consent convey a Voucher or an Open Voucher to a third party, nor any other rights or authenticities derived from booking the Carriage.

 

4. Tickets

4.1. A valid Voucher may be exchanged for a Ticket only on the day of Carriage in the ticket offices at a ferry terminal during the following hours:

4.1.1. Day cruises:
4.1.1.1. Świnoujście terminal: 7:00 to 12:45;
4.1.1.2. Ystad terminal: 8:00 to 12:00;

4.1.2. Evening cruises:
4.1.2.1. Świnoujście terminal: 16:00 to 22:45;
4.1.2.2. Ystad terminal: 18:30 to 20:30.

4.2. On the day of Carriage a Passenger or another person may purchase a Ticket directly from a ticket office at the ferry terminal within the times specified in 4.1, however no later than 15 minutes for pedestrians and 30 minutes for motorists before the planned departure of a Ship.

4.3. In cases  where a Passenger purchases a Voucher or a Ticket at an underestimated price, the Carrier may charge an additional payment for a Ticket.

4.4. The Carrier may deny the right of Carriage to a person who does not present a valid Ticket, a boarding card, an ID and a person who is not mentioned on the Ticket or a boarding card as a Passenger.

 

5. Cabins

5.1. Booking and selling places in cabins on Ships takes place at the moment of  booking the Carriage or on a Ship within 30 minutes before its departure.

5.2. If a Passenger or Passengers had the whole cabin booked, the cabin payment equals the total value  of  the number of places in the cabin (beds) multiplied by the price of one place.

5.3. Passengers under 13 who travel alone must have a whole cabin purchased for their disposal.

5.4. Passengers travelling with children under 7 are obliged to purchase a whole cabin.

5.5. Passengers who have purchased places in multi-berth cabins,  will be assigned to specific cabins first of all in accordance with gender criterion.

 

6. Information

6.1. The Contract is concluded at the moment when a Ticket is accepted by a Passenger.

6.2. The only proof of concluding the Contract is the Ticket. A Passenger cannot embark on a Ship without a Ticket and a boarding card, nor a valid ID.

6.3. A ticket and a boarding cad ought to be kept and held by a Passenger for the whole time of the Carriage.

6.4. A Passenger may withdraw from the Contract later than 24 hours before the planned departure of a Ship by returning before the planned departure of a Ship, with the Carrier deducting 50% of payment.

6.5. A Passenger is obliged to check the content of a Ticket and a boarding card immediately, and any mistakes ought to be reported at once.

6.6. Only as many people may stay in cabins as each cabin is designed to hold by the Carrier. In DeLux cabins there may stay a  max. 4 persons, at least 2 children under 16 included. Passengers are obliged to leave cabins 30 minutes before the planned arrival of a Ship to its destination port. The key ought to be returned to the reception desk on the Ship.

6.7. The Check-in of Passengers and vehicles begins 90 minutes before the planned departure of a Ship and it ends:
6.7.1. for Passengers travelling without a vehicle - 15 minutes before the planned departure of a Ship;
6.7.2. for Passengers travelling with a vehicle - 30 minutes before the planned departure of a Ship.

6.8. Passengers travelling with a vehicle are obliged to be ready for embarkation 90 minutes before the planned departure of a Ship

6.9. The order of embarkation of vehicles and the method of their location on the vehicle deck of a Ship are at the exclusive decision of the Carrier.

6.10. A Passenger within the Contract may transport  luggage that weighs up to 30 kg and measures 70 cm x 50 cm x 40 cm.

6.11. During the Carriage Passengers are not allowed to stay  in a vehicle nor on the vehicle deck of a Ship.

6.12. During the embarkation and discharge of a vehicle, a Passenger is obliged to obey the  signs put on a vehicle deck of a Ship, to obey the orders of the crew of a Ship and in case of any doubts ask the crew of a Ship for help.

6.13. A Passenger may transport animals as luggage against a payment that is 50% of the basic fare for an adult. In such a case a Passenger is obliged to purchase a special cabin intended for the carriage of animals. Animals may stay outside the special cabin only in places allocated for that on the outside decks of a Ship. A Passenger is obliged to ensure the safety of other Passengers from any dangers the animal might cause, especially to keep the animal on a leash and in a muzzle. Passengers who are transporting animals are obliged to take care of the cleanliness of Ships and cabins and to clean Ships and cabins after the animals.

6.14. Passengers are obliged to check thoroughly whether they have left anything on a Ship and are obliged to remove from a Ship everything that was not restrained by the Carrier.

6.15. The Carrier is responsible for any damage upon a Passenger and their luggage in accordance with the regulations of the Athens Convention relating to the carriage of passengers and their luggage by sea 1974, drawn up in Athens on December 13, 1974 r. (Dz. U. z 1987 r., Nr 18, poz. 108), amended by a Protocol drawn up in London on November 19, 1976 r. (Dz. U. z 1994 r., Nr 99, poz. 479).

6.16. A Passenger is responsible for any damage caused by their culpable or neglectful action or neglect and is obliged to redress the damages by paying equal compensation.

6.17. During the Carriage a Passenger is obliged to obey the Conditions, ordered regulations which are in force on Ships as well as orders of the master of the Ship and their crew.

6.18. Any complaints or claims for refund regarding events that occurred during the Carriage a Passenger shall be made immediately at the reception desk on a Ship, on a specific form.

6.19. Smoking on a Ship is allowed only in places allocated to that.

 

7. Other regulations

7.1. All other complaints or claims for refund regarding Carriage shall be submitted immediately but no later than 7 days from the event that is the object or the cause of the complaint, to the Carrier in writing through the Carrier's Agents  - Unity Line Sp. z o.o. in Szczecin (Poland) or Unity Line AB in Ystad (Sweden). Claims /complaints will be considered within 30 days following the receipt of a written complaint form which has been sent to the address specified in the declaration.

7.2. For all relations regulated by the Information Polish law is applicable.

7.3. Within matters regulated by the Conditions, Conditions have total priority over Information, and current Information does not transgress Conditions in any way.

7.4. Any dispute derived from the Information shall be resolved by the factually competent general court in Szczecin.

 

The English version of this document is for information purposes only. In case of discrepancies, the Polish version shall prevail.

 

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