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The regulations for the service of electronic booking of tickets
for passengers, their luggage and car transportation by sea
1. These regulations, hereinafter referred to as "Regulations", are the regulations mentioned in article 8 of the act from July 18, 2002 on providing service via electronic methods (Journal of Laws from 2002, No. 144, position 1204 later changed).
2. Unity Line Ltd. with the registered office in Szczecin (70-419), Plac Rodła 8, the electronic address (the website) http://www.unityline.pl/, registered at The National Court Register number 0000119975, the documentation of which is stored by the District Court of Szczecin-Center in Szczecin, XIII Business Department of the National Court Register, with a share capital 600,000 PLN and the NIP no. 851-10-01-594, hereinafter referred to as: „Unity Line", hereby declares that it is entitled to act as an agent in entering into agreements regarding the carriage of passengers, their luggage and cars by sea on behalf of B.F.L. Baltic Ferries Lines Limited with a registered office in Limassol, Cyprus, hereinafter referred to as the "Carrier",
3. In the Regulations, the following expressions shall have the meaning defined below:
a) On-line System - a booking system which belongs to and is served by Unity Line, and which enables a natural person, hereinafter referred to as the "User", to book tickets for the carriage of passengers, their luggage and cars by sea by the Carrier, hereinafter referred to as the "Tickets", for the benefit of the User or a third party (a natural person), hereinafter referred to as the "Passenger",
b) The User - has the meaning defined in part a) above;
c) The Ticket - has the meaning defined in part a) above;
d) The Passenger - has the meaning defined in part a) above;
e) The Carriage Conditions - conditions under which the Carrier provides the service of carriage to the Passengers, their luggage and cars by sea;
f) A Special Offer - an offer for Passengers, their luggage and car carriage by sea that is non refundable and without an option for any changes, that is published in a given time at the electronic address (on the website) http://www.unityline.pl/.
4. Unity Line via electronic methods provides the service of booking Tickets, hereinafter referred to as the "Service". Unity Line does not sell Tickets. Neither does Unity Line enter into carriage by sea agreements regarding Passengers, their luggage and cars on behalf of the Carrier; the carriage agreements are entered according to the rules settled in and in accordance with the Conditions of Carriage.
5. The Conditions of Carriage are available at request from the Carrier, Unity Line, in Ferry Terminals in Świnoujście and Ystad or at the electronic address (on the website) http://www.unityline.pl/.
6. By using the Service, a User and a Passenger accept the provisions of the Regulations. By using the Service, a User and a Passenger also give their consent to the User's and the Passenger's personal data being processed by Unity Line and the Carrier, that is the data which must be provided according to these Regulations or the law. By using the Service, a User and a Passenger also accept the Privacy Policy of Unity Line, the wording of which is available at the electronic address (on the website). By using the Service, a User and a Passenger may give their consent to receive trade information via means of electronic communication and having their personal data processed by Unity Line and the Carrier for purposes not directly connected with the Service, especially marketing and advertising purposes. In cases of the use of the Service by a User who is not a Passenger, by using the Service the User declares that they are authorised to give the consents mentioned in the preceding sentences on behalf of and for the benefit of the Passenger.
7. Minimum technical requirements necessary to use the On-line System are as follows:
a) Internet browsers: Internet Explorer 7.0 or newer, Firefox 3.0 with the software to serve Java Script and Java applets installed;
b) Website optimisation to the resolution of 1024 x 768;
c) Ability to install cookie files.
8. Unity Line and the Carrier are not responsible for technical difficulties or limitations which occur on the side of User's technical solutions and equipment which preclude the User from using the On-line System.
9. Using the On-line System discordantly to its purpose, the Regulations or the law is forbidden. In such a case Unity Line has the right to refuse the Service, and the Carrier may refuse the carriage.
10. Successful finalisation of booking the Ticket entitles the Passenger to receive the Ticket at the Ferry Terminal in Świnoujście or in Ystad.
11. The User is obliged to fill in the form of the On-line System solely and exclusively with the correct and truthful data.
12. In the forms of the On-line System it is required to provide the following data regarding Passengers:
a) surname and name;
b) sex;
c) year of birth;
d) precise residence address with the post code;
e) locality and country of residence;
f) valid contact phone number;
g) valid electronic mail address;
h) registration number of a car, in case of travelling with the car.
13. In the forms of the On-line System, the following data regarding the User is required:
a) surname and name;
b) precise residence address with the post code;
c) locality and country of residence;
d) valid contact phone number;
e) valid electronic mail address.
14. All the data and information regarding the Passengers shall be verified during the check-in at the Ferry Terminal in Świnoujście or Ystad on the day when the carriage starts. The verification shall be based on the basis of ID documents with photos. In case of any discrepancies between the data and information provided in the forms of the On-line System and the data and information from the ID document, the Carrier has the right to refuse carriage. All the consequences and results of discrepancies are incurred only by the User and the Passenger.
15. Ticket Booking in the On-line System may be done 24 hours at the latest before the scheduled ferry departure.
16. Booking payment, Ticket payment included, is made via payment card or a bank transfer through eCard company.
Payment cards which may be used in the On-line System are: VISA, MasterCard, EuroCard.
Bank transfers which may be used are: mTransfer (mBank), mPay, Płacę z Interligo, MultiTransfer (MultiBank), Przelew24 (BZWBK), ING Bank Śląski, Płać z Nordea, Przelew z BPH, Pekao24 (Bank Peako S.A.), iPKO (Bank PKO BP), Moneybookers, SEZAM (Bank BPH SA), MilleNet (Millennium Bank), Deutsche Bank PBC S.A., KB24 (Kredyt Bank S.A.), Lukas Bank, InvestBank, Fortis Bank, Bank Ochrony Środowiska, Volkswagen Bank Polska.
17. Any changes regarding the carriage (date of departure/return, adding/subtracting the number of Passengers, etc.) in a booking completed and paid for, are possible solely and exclusively by phone contact with Unity Line no later than 24 working hours before the start of the carriage. Resignation from a booking completed and paid for, is possible on the rules defined in and in accordance with the Conditions of Carriage.
18. In order to receive a due refund of a booking completed and paid for in relation with changing or cancelling the booking (after deducting the manipulation cost defined in the Conditions of Carriage), one should send a written application to the electronic address promy@unityline.pl. The application ought to include:
a) name and surname of the User;
b) the booking number;
c) a valid contact phone number, and a valid electronic mail address.
A due refund is made within 30 days from the day of receiving the application and solely and exclusively into the account for which the payment card used for paying for the cooking was issued.
19. To receive a VAT invoice on a paid booking one should send a written application to the electronic address promy@unityline.pl or the correspondence address B.F.L. c/o Unity Line Sp. z o.o., Pl. Rodła 8, 70-419 Szczecin within 3 months from the date of making the payment. VAT invoices are sent via post at the expense of Unity Line.
20. All complaints regarding the On-line System ought to be sent to the electronic address promy@unityline.pl no later than 7 days from the date of the occurrence they regard. The letters ought to contain: a name and a surname, a precise correspondence address, valid electronic mail address, potential booking number that the complaint regards together with a detailed description and the reason of complaint. The complaints shall be examined and sent to the address given in the complaint within 30 days from the day of receiving them in writing.
21. Unity Line processes the personal data of Users and Passengers on the basis of article 23( clause 1 point 3) of the Personal Data Protection Act from August 29, 1997 r. (Journal of Laws from 2002, No. 101, position 926 later changed) and article 16 and following of the Act on Providing Service via Electronic methods from July 18, 2002 (Journal of Laws from 2002, No. 144, position 1204 later changed) for the needs of providing Services and carriage, in connection with providing Services and carriage and others set in the Regulations and the provisions of law.
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